Outsourcing your IT services can feel like a big leap. With so much at stake — from your sensitive data to your team’s productivity — it’s no surprise that myths and misconceptions about outsourced IT have made some businesses hesitant to take the plunge. But here’s the truth: most of these beliefs are outdated or simply inaccurate. In reality, outsourcing IT services can empower your business by streamlining operations, enhancing security, and relieving overburdened in-house teams.
In this article, we’ll tackle five common misconceptions about outsourced IT services and shed light on why this option isn’t just for large enterprises. It’s a game-changing solution for businesses of all sizes. By separating fact from fiction, we hope to give you the clarity and confidence you need to make the best decisions for your company’s IT needs.
What is the Main Argument Against IT Outsourcing?
The main argument against IT outsourcing is the fear of losing control over critical business operations and sensitive data. Many businesses worry that an outsourced provider won’t fully understand their unique needs or prioritize their goals. However, partnering with a trusted Managed Services Provider (MSP) can alleviate these concerns. Through clear communication, service-level agreements (SLAs), and expert support, outsourcing IT can enhance efficiency and security while maintaining transparency and control.
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Common Outsourced IT Myths
There is no need to outsource if you already have an IT department
It is a common misconception within many companies that an in-house IT department makes outsourced IT services redundant. You either have an internal IT team or you outsource your support to a managed services provider. However, many are now turning towards a hybrid model, outsourcing certain elements of IT, whilst still keeping an internal team. There are many reasons for some businesses to keep an internal IT team. For one, they can handle daily tasks which don’t require specialist knowledge, such as printer jams or dead keyboards. Alternatively, you could hand over all your IT support requirements to a provider, allowing your team to focus on strategy.
A Cybersecurity report released recently reveals that nearly 60% of IT employees worked more than 45 hours a week with more than half feeling stressed. The report said: “IT is a critical department for many organisations, big and small, and having stressed-out IT workers responsible for delivering fast, reliable and safe systems, which the entire company is heavily reliant upon, is worrying.”
“How can we expect stressed-out IT workers to have a cool head when a big problem hits?”
Outsourcing IT helps make the internal IT department more efficient. While one takes over cumbersome tasks leaving the other to focus on strategy and growth.
Outsourced IT is only for large enterprises
Businesses of all sizes can significantly benefit from outsourced IT services. It provides the company, big or small, with a competitive edge while also operating in a secure environment. You shouldn’t try to manage your IT alone no matter how small your business is — doing so can leave you open to network threats. Instead, focus your resources and time on core business development and leave IT to the professionals. Read our article on benefits of having your IT managed to get an in-depth understanding of what outsourcing means for your business.
Outsourcing IT can be expensive
Quality MSPs will work with your specialized budgetary needs to provide services that are right for your company without exceeding your spending goals. Expensive doesn’t always mean better, and outsourced IT professionals will be able to learn about your industry to decide which products are necessary based on your operations. They usually bundle products and services to add value to your purchase. You should be able to discuss a payment plan that works for your finances.
Furthermore, according to Security Magazine, the average cost of a data breach for a small business is $36,000 to $50,000. Therefore, any expenditure on secure IT prepared to handle threats to data is an investment as the cost of a breach – even for small businesses – is significantly high.
Keeping everything within the company means better security
Having all operations under one roof means more control, but it doesn’t always mean more security. Outsourced IT offers increased security through 24/7 monitoring, immediate threat response, proper program implementation, strategic consulting, timely software and hardware updates, data backup, disaster recovery protocols and more. Managed IT providers increase visual capabilities to prevent missed details that can happen when your IT team gets overwhelmed.
Every IT provider is equal
Choosing the right Managed IT Service provider will be one of the most critical decisions you will make for your business and its future growth. You want to make sure your IT professionals are affiliated with a reputable company you trust with your sensitive records, financial documents, customer data and other confidential information. Read our article on what to expect when looking for the right IT support services for more insight.
For more information on outsourcing your IT needs, get in contact with CSG Technologies today to learn about our Managed IT Services.
FAQs About Outsourcing IT
What Are the Pros and Cons of IT Outsourcing?
Pros:
- Access to specialized expertise and cutting-edge technology
- Reduced costs compared to maintaining an in-house team
- 24/7 monitoring and support for enhanced IT security
- Scalability to meet the growing needs of your business
- Frees up internal staff to focus on strategic projects
Cons:
- Requires clear communication to ensure alignment with business goals
- Some businesses may initially feel a loss of control over processes
- May take time to find the right provider that fits your needs
With a trusted Managed Services Provider (MSP), the pros often far outweigh the cons, as they tailor their services to your unique requirements.
Will Outsourced IT Support Impact My Company’s Data Security?
No, in fact, outsourcing IT often improves your data security. Managed IT providers implement advanced cybersecurity solutions, including 24/7 monitoring, regular software updates, threat detection, and disaster recovery plans. They follow strict compliance standards and proactive practices, which minimize the risk of data breaches. By working with a reputable provider, you gain a higher level of protection than most in-house teams can offer alone.
How Do I Choose the Right IT Outsourcing Partner?
Look for an IT provider that prioritizes your business goals, has extensive experience in your industry, and offers a wide range of tailored solutions. Key factors to consider include:
- Proven track record with local businesses or businesses of your size
- Transparent pricing with customizable plans
- Strong customer reviews and references
- Comprehensive cybersecurity measures
- 24/7 monitoring and dedicated support
A good MSP should act like a true partner, not just a vendor, helping your business thrive long term.
