Partnering with a Managed Services Provider – Why is it more important now with a new wave of remote workers


The Covid-19 global health crisis has brought about a paradigm shift in all our lives. Perhaps the most prominent change has been the importance of working from home. 

In many cases the pandemic has left businesses scrambling for the support of a Managed Service Provider. In order to help their remote workforce resume business-as-usual quickly, effectively and productively.  

The global pandemic isn’t the first, nor the last disruption you and your clients will face. Thus the support of MSPs is vital. Whether your organization is taking the shorter- or long-term route for remote workers. 

Why partnering with a MSPs for remote working is essential?  

For some businesses, the remote working model has been good for productivity and digital transformation. Organizations are quickly realizing its numerous benefits for their employees such as increased employee morale, better work/life balance, and reduced turnover. Moreover, compared  to those that work in the office, remote workers additionally contribute 1.4 days per month. Thus, Gartner predicts 41% employees are most likely to  work remotely .  

In order to capitalize on the opportunities that remote working presents, a partnership with a MSPs play a key role. Because, they are ideally better equipped toserve all sizes of business from startups and new businesses to SMBs and larger corporation. MSPsunderstand the diverse, disparate and mission-critical IT environmentsof remote working operations. Therefore, positive changes are likely to occur from a partnership with an MSP. Thus, MSPs aid organizations in multiple ways: 

Avoiding downtime

  • Optimising network performance and network security
  •  Around the clock employee and customer support 

How MSP’s can aid to adapt to the future of remote work in 2021 ? 

1. Support the transition to an increasingly remote workforce 

Transparent Business Most companies are deploying a combination of remote and on-site working environment. To support this hybrid model, companies are increasingly moving their operations to the cloud, whether Public (Azure, AWS, Google), Private or even Hybrid clouds. MSPs are able to manage and enhance your current setup, sector-specific regulations, and application requirements. Cloud instance are correctly and quickly configured by MSPs. It allows your workforce to be productive ASAP.

2. Supporting the remote workforce  

In a remote setting, employees collaborate mostly via email, or other internet applications. Thereby, requiring 24*7*365 support from an IT expert.  Therefore, the support of an MSP is allows your employees and customers to get the support they need when they need it.  

3. Data Security is vital for remote work  

Data security is a key commitment for all MSPS. Therefore, they are ISO 27001 certified and compliant with the NIST cybersecurity framework. Overall, this leads to greater confidence in their ability and the security of their solution. Allhighly sensitive data are processed by an MS which is why it is important to keep that in mind. Finally,proactively obtaining the latest standards of certifications as they are introduced is an MSP’s duty. Additionally,helping clients achieve related certifications is also an MSPs commitment. Thus, businesses can become compliant in specific areas and gain the confidence of their customers.  

4. MSP’s ensure that your performance is never affected  

MSP’s will enable a smooth transition into remote working, as this shift requires many changes, including investing in digital infrastructure and software. Many companies should reinvent many processes and policies. A MSP can aid you in setting goals and identifying key performance metrics that will be crucial for managing a remote workforce in the new normal. 

While, MSPs oversee day to day IT concerns. The employees of the organisation can focus on collaboration and production which ensures operational efficiency.

5. Better employee support  

Recently, traditional 9:00am to 5:00pm work hours have been replaced by increasingly flexible working trends. Accordingly, evolving MSPs tend to cover the modern working hours 7:00am to 6:00pm with around the clock team of IT experts. Therefore, their qualified engineers are available to answer phones and resolve issues Thus, businesses will be saving hours in lost productivity as MSPs offer support functions that is quick off the blocks.  


As organizations move to an increasing remote operational model, the technology need to support that operation will change. Partnering with a MSP will introduce the necessary expertise and focus to the operation to insure the technology runs optimially. With the technology running smoothly, business operations can focus on what’s most important – running their business and serving their customers.  

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Matt Parks

About the Author: President & CEO, Matt has over 20 years building and leading high functioning teams
delivering exceptional results