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The pandemic has dramatically impacted everyone’s life. The nature of employment in many companies have transformed to adapt to the new realities. Amidst the financial instability and the flailing global economy, businesses are working to maintain revenues and keep up the overall profitability. To achieve this, businesses need to adopt new working methods and technology.

Although, COVID-19 has been the catalyst for change, there are other factors that have come to light and are driving evolution. These factors will persist even after the pandemic subsides. The key significant trends are:


1) Increased attention to cyber-security

2) Worldwide adoption of the Cloud

3) Increased investment in digital transformation initiatives


The Flexera 2020 State of Tech Spend Report reveals that an increasing number of businesses have prioritised tech initiatives on digital transformations, cybersecurity, and cloud migration. Digital transformation stands at 54%, cybersecurity at 49%, and cloud migration at 40%.

Cyber Security

Remote working was on the rise prior to the pandemic and will persist afterward. Even though, it poses many challenges for businesses, especially in the realm of ensuring cyber-security. Statistics suggest that last year, on average, threat actors deployed attacks at a rate of 5,233 IoT devices per month.

Recently, more sophisticated cyber attacks are predominantly targeting end users who human characteristics such as fear and curiosity. Earlier, cyber threats took the form of high-volume automated bots engaging in rapid login credential input activity . Nevertheless, companies are fully equipped to resist nonhuman bot attacks.The pandemic thus has been a phenomenal cover for such threat actors where users have become increasingly vulnerable.


Threat actors capitalise on trending online human behaviour. For instance, at the peak of information flow regarding the Covid-19, domain names registered with keywords associating the pandemic spiked from 190 to over 70,000. A large percentage of these were phishing websites made to take advantage of the transition to remote working environment. Remote workers utilise personal devices to log into company accounts. Lack of education and awareness surrounding cybersecurity best practices and security infrastructure like VPN, opens doorways for credential harvesting expeditions.


To close the gap, companies must primarily invest in educating their staff and create a human firewall to increase enterprise cyber resilience. Employees need to be equipped with the latest facts regarding sophisticated cyberattacks, the importance of strong passwords, multi-factor authentication, and to prioritize cybersecurity in their day-to-day work. At CSG Technologies, we conduct employee education and help companies identify cyber threats in the realm of staff, information systems, processes, and procedures. We provide a holistic IT security and business continuity plan to ensure your company’s cyber safety.


Cloud Migration


Cloud migration is a nifty option that can be leveraged to increase the flexibility, mobility, and agility of business operations. These features work together to provide overwhelming benefits such as cost reduction, productivity boost, and compatibility with new technology. Many businesses hastened their investment in cloud migration to accommodate remote working. This transition have significantly helped enterprises curtail on-premise discrepancies. However, threats could be posed against company data security since traditional end-user access methods are not well equipped to accommodate distributed workforces.

Therefore, to curb these shortcomings, companies must consider embracing new architecture and new principles. Some of these include:

Utilising cloud as the data center – This helps increase agility, improves disaster recovery, and enhances scalability.

Enabling any device to be a working device via the internet– This helps to increase flexibility and productivity.

Most importantly, it accommodates remote working. · Adopting a new parameter- Typical parameters ties access to user location and the connected network. But by tying access to the user’s identity and device risk factors instead, may ease identifying unauthorised access. These adaptations require expert help. Here at CSG Technologies, we provide cloud migration and management services partnering with renowned vendors such as Amazon, Microsoft, and Google. We help businesses to migrate to the cloud and ensure an end-to-end smooth transition.


Digital Transformations


Digital transformation has come to the fore during the pandemic when businesses had only technology to rely on for conducting their business. The concept challenges organizations to reinvent themselves, pursuing a combination of process change and technology adoption to dramatically improve the customer experience and create entirely new digital lines of business. Process innovation is not a strategic decision but is demanded of businesses today. Technology is not limited to facilitate business operations, but can now be leveraged to improve the bottom-line.

A robust managed service will help businesses focus on innovative ideas, better IT spending, improve agility, and help transition to new technology. Furthermore, a good MSP will facilitate IT monitoring and cybersecurity to ensure infrastructure stamina during these transitions. The good news is that CSG Technology does just that! Our professional team of IT experts will consult you to provide IT solutions that best fit your company’s needs. Contact us right now to get your free consultation!

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Matt Parks

Matt Parks

About the Author: President & CEO, Matt has over 20 years building and leading high functioning teams
delivering exceptional results