At CSGT we’ve developed a proven process for delivering exceptional results to our clients here at CSGT – The CSGT Way. Our 4-step process guarantees that our clients receive the best service whenever they need it. We pride ourselves on our excellent customer service and responsiveness, which sets us apart from our competitors. Our process is so effective that we offer our clients the CSGT Guaranty – a 30 minute response or it’s free. We are confident in our ability to provide exceptional service and meet the needs of our clients.
We begin with a comprehensive network assessment and detailed process documentation. Our process-driven approach ensures your business's unique needs are met. For all clients we develop a robust Disaster Recovery and Business Continuity Plan.
Our team creates a client-specific knowledge base, ensuring that your crucial information is always at our fingertips. We conduct regular cross-training sessions and maintain thorough technical documentation to keep everyone informed and prepared.
Your systems are monitored and managed proactively, adhering to strict ITIL and SDLC standards. We perform quarterly backup drills and daily reviews, as well as generating reporting on backups, security, and performance through detailed dashboards.
We keep you informed with quarterly business reviews and monthly newsletters. Our how-to blogs and videos provide essential and timely information to keep you updated on the latest trends. We host quarterly client events to foster open communication and collaboration.
This is CSG Technologies’ proven process. It’s how we ensure our clients get great service and stable,
secure systems.