The CSGT Way
Rigorous on-boarding
- Network assessment & process documentation
- Solutions catered to your business
- DR/BC Plan development
Detailed Knowledge Transfer
- Client-specific knowledge base
- Regular cross-training sessions
- Technical documentation
Secure Stable Systems
- Proactively monitored & managed systems
- SDLC standards
- Quarterly back-up drills
-
Daily review and reporting – back-ups, security and performance
dashboards
Communication and Transparency
- Quarterly Business Reviews
- Monthly newsletters, How-to blogs & videos
- Quarterly client events
This is CSG Technologies’ proven process. It’s how we ensure our clients get great service and stable, secure systems.
At CSGT we’ve developed a proven process for delivering exceptional results to our clients here at CSGT – The CSGT Way. Our 4-step process guarantees that our clients receive the best service whenever they need it. We pride ourselves on our excellent customer service and responsiveness, which sets us apart from our competitors. Our process is so effective that we offer our clients the CSGT Guaranty – a 30 minute response or it’s free. We are confident in our ability to provide exceptional service and meet the needs of our clients.
Step 1
Rigorous On-boarding
We begin with a comprehensive network assessment and detailed process documentation. Our process-driven approach ensures your business's unique needs are met. For all clients we develop a robust Disaster Recovery and Business Continuity Plan.
Step 2
Detailed Knowledge Transfer
Our team creates a client-specific knowledge base, ensuring that your crucial information is always at our fingertips. We conduct regular cross-training sessions and maintain thorough technical documentation to keep everyone informed and prepared.
Step 3
Secure Stable Systems
Your systems are monitored and managed proactively, adhering to strict ITIL and SDLC standards. We perform quarterly backup drills and daily reviews, as well as generating reporting on backups, security, and performance through detailed dashboards.
Step 4
Communication and Transparency
We keep you informed with quarterly business reviews and monthly newsletters. Our how-to blogs and videos provide essential and timely information to keep you updated on the latest trends. We host quarterly client events to foster open communication and collaboration.
This is CSG Technologies’ proven process. It’s how we ensure our clients get great service and stable,
secure systems.
