24x7 Threat Monitoring & Protection
Security Posture Overview and Reporting
Integration with Existing technology
Analysis of Large Data Volumes
Easy and Fast Deployment
Dedicated Team of Security Experts
Cost and Time Optimisation
Compliance Requirements
Clear and concise management reports
Employee awareness
CSG Technologies boasts specialists with both sector specific and technical expertise you need to assess your current security posture and create an aligned security strategy. Our team demonstrates a unique combination of capabilities that can assess, implement and manage appropriate solutions.
Our 24/7 Service Desk is promptly directed to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve high First Contact Resolution (FCR) rates. This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.
Our 24/7 Service Desk is promptly directed to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve high First Contact Resolution (FCR) rates. This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.
Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way monthly, guaranteeing transparency and a focus on continued service and improvement.
Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.
We partner with trusted technology suppliers, but we remain independent and only implement technology we know is fit for our customer’s specific needs.