Customer service strategy and management has witnessed a paradigm shift over the past two decades. When contact centers were first…
One of the most immediate changes IT leaders faced in the wake of the Covid-19 pandemic was budgeting. Budgets were…
The road to resiliency towards achieving IT Agility simply cannot be executed over a long weekend. Since, it is not…
Globalization, Digitalization, and Automation are transforming the corporate level field. The term ‘Agility’, a term commonly used across organizations of…
How to Configure a Firewall in 5 Easy Steps Firewall is the first line of defense against online attackers. It…
Introduction To protect essential data of all sorts, we require passwords set by ourselves. Hence, passwords have become modern intangible…
The workplace is evolving. The fading lines between the workplace and home mean that employees are connected to their jobs…
The competitive landscape is constantly changing. Your business needs to be innovative, creative, and constantly strive for perfection if you…
Information Technology skills are becoming an increasingly important criterion while recruiting. The skill sets of an Information Technology professional are…
If you ask around about what a “skills gap” is, you’re likely to hear a few varying responses. CEOs may say it is…